Shipping and returns

Order Processing

Upon confirmation, we will promptly process your order, typically within a span of 2 to 4 business days, and anticipate its arrival at your doorstep within 7 to 14 business days, tailored to your specific location.

Return Policy

At Follow360, we want you to be completely satisfied with your purchase. Therefore, we offer a generous 30-day return policy, allowing you to request a return within 30 days of receiving your item.

Eligibility for Returns: To be eligible for a return, please ensure that your item meets the following criteria:

  • The item must be in the same condition as when you received it.
  • It should be unworn or unused.
  • All tags and labels must remain attached.
  • The item should be in its original packaging.
  • Please retain your receipt or proof of purchase.

Initiating a Return: To begin the return process, simply contact us at infofollow360store@gmail.com

. We will guide you through the necessary steps.

Return Shipping: If your return is accepted, we will provide you with a return shipping label and detailed instructions on where and how to send your package. Please note that items returned without prior approval will not be accepted.

Questions or Concerns: Should you have any questions or require further assistance regarding your return, please feel free to reach out to us at infofollow360store@gmail.com.

Damages and Issues: We kindly request that you carefully inspect your order upon receipt. If you notice any defects, damages, or receive an incorrect item, please contact us immediately. This allows us to promptly assess the issue and take appropriate corrective action.

Exceptions to Returns: Certain items cannot be returned for various reasons, including:

  • Perishable goods like food, flowers, or plants.
  • Custom products, including special orders or personalized items.
  • Personal care goods, such as beauty products.
  • Hazardous materials, flammable liquids, or gases.
  • Sale items or gift cards.

If you have concerns about a specific item falling into these categories or have any related questions, please don't hesitate to get in touch.

Exchanges: Should you wish to exchange an item, the quickest method is to initiate a return, and once the return is approved, make a separate purchase for the new item.

European Union 14-Day Cooling Off Period: For orders shipped to the European Union, you have the right to cancel or return your order within 14 days, without the need for a specific justification. Similar to our standard policy, the item must meet specific conditions outlined above.

Refunds: Upon receiving and inspecting your return, we will promptly notify you of the approval status for your refund. If approved, the refund will be processed automatically using your original payment method within 10 business days. Please keep in mind that it may take additional time for your bank or credit card company to finalize the refund.

If more than 15 business days have elapsed since we approved your return, please reach out to us at infofollow360store@gmail.com. We are here to assist you. Your satisfaction is our priority.



Shipping Information

At Follow360, we are committed to delivering your orders promptly and efficiently. Here's what you need to know about our shipping process:

Processing Time:

  • All orders are processed within 2-5 business days of being placed. During this time, we meticulously prepare your order for shipment.

Estimated Delivery Time:

  • Our estimated delivery time typically ranges from 7 to 14 business days after your order has been processed.

Business Days:

  • Please note that our business days are Monday through Friday, excluding weekends and major holidays.

Tracking Your Order:

  • Once your order has been processed and shipped, you will receive a confirmation email with tracking information. This will allow you to monitor the progress of your delivery.

Delivery Address:

  • To ensure successful delivery, please provide an accurate and complete shipping address. We recommend double-checking your details during checkout.

Unforeseen Circumstances:

  • While we strive to meet our estimated delivery times, unforeseen circumstances such as customs delays or weather-related disruptions may impact the delivery schedule. Rest assured that we are dedicated to resolving any issues promptly.

Contact Us:

  • If you have any questions or concerns about your order's shipping status, feel free to contact our customer support team at infofollow360store@gmail.com. We're here to assist you.

Shipping Costs:

  • We ship for free worldwide!

International Shipping:

  • We offer international shipping to select countries. International orders may require additional time for customs processing.

We appreciate your patience and understanding as we work to ensure your order reaches you in excellent condition. Thank you for choosing Follow360 for your video and photography needs.